Follow safety and security procedures:-

Candidates will be able to;

• Comprehend the organisation’s safety and security policies and procedures.
• Comprehend the regulatory guidelines on safe conduct of operations and maintenance of conditions to thwart any acts of unlawful interference.
• Report any identified breaches of safety, and security policies and procedures to the designated person.
• Coordinate with other resources at the workplace (within and outside the organisation) to achieve safe and secure environment.
• Identify and mitigate any safety and security hazards like illness, accidents, fires or acts of unlawful interference if it falls within the limits of individual’s authority.
• Report any hazards outside the individual’s authority to the relevant person in line with organisational procedures and regulatory guidelines.
• Follow organisation’s emergency procedures for incidents or accidents, fires or acts of unlawful interference.
• Identify and recommend opportunities for improving health, , and security to the designated person.
• Ensure completion of all health and safety records are updates and procedures well defined.

Maintain updated information regarding the job:-

• Stay abreast about the duties of the job roles as per training manuals and cabin crew manuals of the airline .
• Stay abreast about the latest aviation regulations governing the job role published by civil aviation regulator .
• Stay abreast with the knowledge of relevant aviation terminology, theory of flight, Phases of flight, Sterile cockpit, passenger distribution and areas of operation .
• Stay abreast about the pre-flight briefings of the cabin crew and the provision of necessary safety information with regard to their specific duties .
• Stay abreast about the relevant documents and manuals that are required to be amended based on changes in manuals and policies .
• Stay abreast any changes in the authority and responsibility to initiate an evacuation and other emergency procedures .

Perform Pre-flight tasks of cabin crew:-

• Attend pre-flight briefings and gather the required information with regards to his/ her own individual working position on the flight.
• Collect and gather information about the flight, schedule of the flight, details of total passengers on board, details of infants, and if there are passengers with any special requirements, such as diabetic passengers or passengers in wheelchairs.
• Carry out pre-flight duties, including checking the safety equipment and security checks, ensuring the aircraft is clean and tidy and that the information in the seat pockets is up to date and that all meals, drinks and stock are on board.
• Any other tasks assigned to by the senior/captain or mandated as per organisation policies or regulatory policies.
• Greet the incoming passengers in a courteous manner.
• Assist the passengers by directing them to their assigned seats.
• Assisting passengers with storing their hand baggage’s in the appropriate location.
• Assist passengers with their requirements if any.
• Make necessary announcements/briefing as required by organisational policy and regulatory policies.
• Do a headcount of passengers after boarding is complete and confirm the same with the passenger manifest.
• Provide emergency exit row briefing to passengers sitting on the emergency exist rows.
• Perform visual check of the aircraft cabin and the aircraft toilets and galleys.
• Appropriately communicate with the ground staff and provide confirmationperform aircraft door closing and arming of the aircraft door as per procedures in the aircraft/organisation manual and regulatory procedures.
• Make necessary announcements.
• Confirm to captain aircraft cabin secure for flight.

Passenger handling during flight operations

• Identify and manage passengers who are, or become, intoxicated with alcohol or are under the influence of drugs or are aggressive .
• To manage passengers to expedite an aircraft evacuation .
• Brief the passengers on regulations covering the safe stowage of cabin baggage (including cabin service items) and the risk of it becoming a hazard to occupants of the cabin or otherwise obstructing or damaging safety equipment or aircraft exits.
• Ensure that correct seat allocation be maintained especially the seating of disabled passengers, and the necessity of seating able- bodied passengers adjacent to unsupervised exits; .
• Brief passengers during turbulence in flight .
• Serve food and beverage in a courteous manner to the passengers as per organisation service procedures .
• Perform financial transactions using cash, card or any other acceptable form of payment as detailed by organisation policy and procedures .
• Assist passengers with their requirements in flight .
• Understand physiology of flight including oxygen requirements and hypoxia .
• Provide basic first aid in cases of (descriptive): .
• Asthama .
• Chocking .
• Heart attack .
• Stress reactions and allergic reactions .
• Shock stroke .
• Epilepsy .
• Diabetes .
• Air sickness .
• Hyperventilation .
• Gastro-Intestinal disturbance emergency Childbirthcontact of infectious diseases .
• Provide aid in survival techniques for passengers enduring (descriptive) .
• Unconsciousness .
• Burns .
• Wounds .
• Fractures and soft tissue injuries .
• Dispose off clinical waste in a safe manner .
• Use the appropriate aircraft equipment including first aid kits, emergency medical kits, first aid oxygen and emergency .
• Identify the source of fire or smoke .
• Communicate clearly to the reporting senior about the nature of emergency and any further details about the source of the fire or smoke .
• Classify the type of fire and ascertain the required fire extinguishing agent for the fire .
• Appropriately manage passengers and ensure that the passengers do not panic due to fire and smoke in the cabin .
• Perform clearly the functions and steps advised by the senior crew/captain of the flight during the emergency .
• Alert the passengers on the emergency exists to follow the commands and open the emergency exists when instructed.
• Direct passengers and assist passengers in donning the personal floatation equipment .
• Alert the passengers on the emergency exists to follow the commands and open the emergency exists when instructed.
• Direct the passengers safely to the emergency exists and onto the life raft(s) .
• Assist passengers who are unable to swim .

Perform Post-flight tasks of cabin crew

• Thank the disembarking passengers in a courteous manner.
• Assist the passengers by directing them to the exits.
• Assist passengers with their requirements if any.
• Make necessary announcements for the passengers regarding immigration/ baggage belts as mandated by the organisational policies and procedures.
• Perform cabin check of the aircraft post all passengers deplaning to ensure no item is left behind in the aircraft.
• Participate in post flight debriefing and provide necessary information as per requirement during the debriefing.
• Ensure all documentation are completed in all respect and updated as per organisational requirements and regulatory requirements.